Active Directory + Jira Service Management Help Desk Lab

Subtitle: A simulated internal IT support environment using Windows Server 2025, Active Directory, a domain-joined Windows 11 client, and Jira Service Management.

Project Overview

I built a small help desk lab to practice common entry-level IT support tasks: setting up a Windows domain, organizing users and groups in Active Directory, joining a Windows 11 workstation to the domain, applying basic policy settings, and documenting support work in Jira Service Management.

The goal was to connect technical administration with help desk ticket handling, so each ticket had both a user-facing workflow and a back-end Active Directory action.

Skills Demonstrated

• Built a small Windows domain lab using VirtualBox.
• Installed and configured Active Directory Domain Services.
• Created OUs, users, and security groups in Active Directory.
• Joined a Windows 11 workstation to a domain.
• Practiced basic Group Policy and account lockout validation.
• Handled password reset/account lockout and onboarding workflows.
• Documented support actions using Jira internal notes and customer replies.
• Practiced keeping temporary passwords out of ticket comments.

Tools Used

• Windows Server 2025
• Active Directory Domain Services
• DNS
• Group Policy Management
• Windows 11 Pro